Last updated: 25th June 2026

At NCG Therapy, we are committed to protecting and respecting your privacy. This privacy policy outlines how we collect, use, store, and protect your personal information in accordance with the UK General Data Protection Regulation (UK-GDPR).

Information We Collect

We may collect and process the following data:

Personal Information: This includes your name, email address, phone number, billing address, and other contact information when you fill out forms on our site, subscribe to services, or communicate with us.

Technical Information: This includes your IP address, browser type, and information about your visit (such as page views and time spent on the site).

Usage Information: This includes details of your interactions with our site and services, including any communications with us via the contact form/email.

Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience and analyze website performance. For more details, see our Cookie Policy.

How We Use Your Data

We use your personal data to:

– Provide and maintain our services.

– Respond to your inquiries and provide customer support.

– Process payments and subscriptions.

– Improve and personalise your experience on the website.

– Comply with legal obligations, resolve disputes, and enforce our terms and policies.

– Send marketing communications, where you have consented to receive them.

Legal Basis for Processing

We rely on the following legal bases to process your personal data under the UK-GDPR:

Contractual Necessity: We process your personal data to perform a contract with you, such as providing the services you have requested.

Consent: Where applicable, we will seek your consent to process your data for specific purposes (e.g., sending marketing communications).

Legal Obligation: We may process your data to comply with a legal requirement.

Legitimate Interests: We may process your data where we have a legitimate interest that is not overridden by your rights and freedoms.

Data Sharing

We do not sell or rent your personal data. However, we may share your information with trusted third parties, including:

Service Providers: We may share data with third-party providers who assist in running our website and services (e.g., hosting, payment processors, email services).

Legal Compliance: We may disclose your personal data to authorities when required by law, or to protect our legal rights.

International Transfers

If we transfer your personal data outside the UK, we will ensure that adequate safeguards are in place to protect your data in line with UK-GDPR requirements. This may include using Standard Contractual Clauses or other legally recognized means.

Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, or as required by law. After this period, we will securely delete or anonymize your data.

Your Rights

Under the UK-GDPR, you have the following rights regarding your personal data:

Right to Access: You can request a copy of the personal data we hold about you.

Right to Rectification: You can request correction of any inaccurate or incomplete data.

Right to Erasure: You can request deletion of your personal data where it is no longer necessary for the purposes for which it was collected.

Right to Restrict Processing: You can ask us to restrict processing of your data in certain circumstances.

Right to Data Portability: You can request that we provide your personal data in a machine-readable format, or transfer it directly to another controller.

Right to Object: You can object to the processing of your data in certain circumstances, including for direct marketing purposes.

Right to Withdraw Consent: Where we rely on your consent to process data, you may withdraw that consent at any time.

To exercise any of these rights, please contact us at natalie@ncgtherapy.com.

Security of Your Data

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or damage. However, no system can be 100% secure, and we cannot guarantee the security of your data.

Third-Party Links

Our website may contain links to third-party websites or services. This privacy policy does not apply to those websites, and we encourage you to review their policies.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email or through a notice on our site.

How to Complain

If you have any concerns about how we collect, use, store, or process your personal information, please contact us in the first instance so that we can investigate and resolve the matter.

You can submit a complaint by:

• Emailing me at: natalie@ncgtherapy.com
• Using the contact form on this website
• Writing to me at: 1 Welshman’s Lane, Henhull, Nantwich, CW5 6AD

If you have any questions about this privacy policy or how we handle your personal data, please contact us.